Who says it doesn’t pay to be nice?
Progressive, one of the nation’s foremost car insurance companies was chosen as one of the recipients of the prestigious Forrester Research’s Voice of the Customer Award recently in New York. The awards were presented to the three deserving companies at the Forrester Research’s Customer Experience Forum.
Some forty well-known companies from different fields submitted their entries for the awards. The companies came from various industries like retail, financial services, health care, technology, and travel. The companies which represented leading brands, were judged according to the way they collect, interpret, analyze, and react to customer feedback.
Progressive was chosen as one of the awardees because of the company’s customer feedback program which it uses to develop and introduce new product lines and services. The insurance provider offers clients one-stop shopping services for home and car insurance as well as added coverage for policy holders who need additional protection.
The company is also credited for acting on customers’ suggestions and recommendations, such as introducing a new service for policy holders to receive insurance documents electronically. Clients can now choose to receive their bills and policy documents via the internet because of the company feature.
Christine Johnson, a customer experience manager at Progressive, says that the company is honored to be recognized for its efforts at providing quality service to its customers through Progressive’s efficient feedback collection policies. She further explains that Progressive is highly interested in knowing what their customers think, hence the company’s high regard for client feedback.
Aside from personal coverage, Progressive is also well-known for being the first insurance company to provide pet injury coverage for pets traveling with their owners in vehicles. The product line has been widely acclaimed by many clients for its innovative approach.